Refund policy
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
If your Dewpoint arrives faulty or stops working
Email us within twelve months of delivery with your order number and a photo or short description of the problem. If the unit has a major failure the choice is yours: a replacement unit, or a full refund. We pay the return shipping. You do not have to deal with the manufacturer.
If you change your mind
We do not offer refunds or exchanges for change of mind. Please read the product page carefully before ordering. It tells you what this machine does, how long it takes and what it will not do, including the bad reviews.
What is not covered
A unit damaged by use outside the instructions: filling the vessel with a solvent other than acetone, running it dry, or opening the housing.
How to start a claim
Email with your order number. We reply within two business days and send you the return address before you post anything.